If a user enters an incorrect password when logging in, the system counts the number of consecutive invalid attempts. Depending on the number of these attempts, the following actions will be taken:
- After 3 consecutive invalid login attempts, the user will be blocked from logging in for 1 minute.
- After 9 consecutive invalid login attempts, the user will be blocked from logging in for 1 hour.
- After 18 consecutive invalid login attempts, the user will be blocked from logging in for 24 hours.
Unblocking the account can be done by the system administrator by deleting the records of the user's failed logins in the invalid login table (Settings/Settings/Invalid Logins).
In case of a forgotten password, the user can reset his password by clicking on the “Forgot Password” link, if this option has been enabled by the administrator in the settings (see the option “Enable sending lost passwords on the login page” in the NET Genium settings manual).
If it is not possible to reset the password via the “Forgot Password” link, the user will contact the administrator to change the password, who will set a new password for the user (Settings/Settings/Users).