Monitoring delivery quality
The SDDOLZ application’s primary task is to schedule when to send out test letters in order to monitor delivery quality. The application lists the people who receive the test letters. The application can then calculate statistics for delivery times by region using these test letters.
Implemented functions and modules
- Letters and recipients
- Records on the letters
- Records on recipients
- Statistics
- Statistics on surveys performed
- Surveys
- Planning surveys and overview of test letter movement
- Assessing mistakes in delivery, taking appropriate measures
Partners
The transport quality monitoring solution was created in cooperation with the company Secar Bohemia a.s., which supplied electronic shipments.
Basic characteristics of the company
Česká pošta is one of the largest employers in the Czech Republic. The application for monitoring the delivery time on letters (SDD OLZ) is in operation at all respondents listed in the application. These respondents always fill out the records in the SDD OLZ application after delivery.
- Website:
- www.ceskaposta.cz
- Field of activity:
- Postal services
- Launched:
- 2013
- Solution implemented:
- Monitoring delivery times on regular letters – SDD OLZ